Shipping policy
Order processing time
Our orders are processed within 1-2 business days. During holidays, order processing will take up to 5 business days. We appreciate your patience while we prepare your order.
Shipping time
We are shipping to every part of India.
- Orders shipping to tier 1 cities will generally take 3-5 business days
- Orders shipping to other states will generally take 5-7 business days.
Shipping costs
- Orders below Rs 3000 are charged according to the size, weight of the products and location.
- All orders above Rs 3000 are free of cost
Returns, exchanges and cancellations
Given in the return and refund policy.
If you would like to cancel or make a change to your order, you are able to do so up to 3 hrs after you receive your order confirmation. Please contact us directly +91-7048971728 so we can make the changes immediately. If the order ships and the changes have not been made, please return the items unused for a full refund.
We will provide real time tracking information on all our orders. If your orders do not arrive on the estimated due date, please wait 48 hrs before contacting us at +91-7048971728.
We will do our best to locate the package and extend your timeframe for refunds and exchanges. Should your order arrive damaged, please take photos and send them to us at ktanastudios@gmail.com. We will send you a return label to ship the items back to us, and will send you a new order with brand new products immediately.